FAQ

If you cancel no less than 24hrs prior to your experience check-in time, you will receive a full refund. If you wish to cancel, please check your activity details and confirmation carefully for your report/check-in time, to make sure you are outside of the 24 hour cancellation deadline.

The weather we experience in the Aoraki/Mt Cook National Park can change quickly, therefore if flying conditions aren’t suitable we may have to reschedule or cancel your flight. If your flight is cancelled by our team, you’ll receive a full refund – we’re sorry if this causes any inconvenience. We value your safety and we want you to have an amazing experience.

For the latest flight updates, please call us directly on [+64 3 430 8026] on the day of your flight. 

Selfie sticks and drones are a safety hazard and are not permitted on our flights.

Passengers 116kg and over will only be able to fly depending on the weights of other passengers on the day, at check-in.

All aircrafts have weight and balance limitations which are crucial to a safe and enjoyable flight.

To ensure this balance is accurate, customers may be weighed at check-in to confirm the weight that was provided when the booking was made.

Our transfers division offers pre-designed transfers such as airport transfers, lodge transfers, park landings, and many other great locations throughout New Zealand. See our dedicated transfers website for further details, or email fly@mtcookskiplanes.com to discuss your options.

Depending on the experience you have booked, you will have approximately 10 to 15 minutes on the snow. This is plenty of time to take photos, play in the snow and absorb the natural beauty of the surrounding mountains.

Any weather conditions that may affect this on the day will be communicated by our team.

Ski Plane Pilatus Porter (8 seats)

AS350 Helicopter (6 seats)

Rest assured that tours booked directly with us are fully refundable if there is a cancellation due to the weather. We will do our best to work with you to reschedule your flight to suit your travel plans.

Ski planes and helicopters have the same flight path and landing sites on the Tasman Glacier. The ski plane will shut down the engine on every landing so you can fully appreciate the natural quiet of the alpine environment. As one of only a few places in the world that offer this kind of product, a ski plane flight is a truly unique and memorable experience.

In summer, all you will need is a light sweater or jacket, sunglasses and of course, a camera. For winter flights, please bring a warmer winter jacket/coat and closed-in shoes.

View our terms and conditions on the website. Alternatively, click here to download a PDF copy.

INFANTS: The Civil Aviation Authority stipulates that we operate our aircraft in line with the manufacturers guidelines, one of these guidelines is that there is maximum number of passengers allowed on the aircraft, adult, child or infant. Therefore when an infant is booked on our flights and sits on the lap of a caregiver we are required to leave a seat free for this infant, thus the total maximum number of passengers remains the same. This is why you will see a charge for infants.

Alpine or Mountain Landings refer to landing in the mountains of Aoraki/Mount Cook National Park. These landing sites have snow for most of the year apart from periods during the heat of summer, approximately December – March. We have access to a range of spectacular landing locations including the Brass Peak and Liebig Dome. Where your flight will specifically land will be communicated on the day of the experience.

Glacier Landing refers to a direct landing on the glacier itself and is a more guaranteed spot to experience snow year-round. The glacier your flight will specifically land on will be communicated on the day of the experience.

All landing locations are subject to ever-shifting weather conditions and our team will keep you informed of any changes that may occur.

Our ski plane and helicopter flights depart from and return to: Aoraki Mount Cook Airport, Mount Cook Road, Aoraki/Mount Cook 7999

This is the same location as where you will check-in. Your check-in time will be earlier than your flight departure time and will be detailed in your confirmation email. Please carefully check the times detailed on your confirmation email to know what time you need to be at the airport, so you can arrange transport to be there on time for your flight.

If there are any changes our team will notify you in advance and if you experience any confusion please call reception directly on +64 3 430 8026

Transport is NOT included with your booking and you will need to organise your travel.

Self driving is encouraged as there is a free carpark at the airport with plenty of parking spaces suiting cars, campervans/motorhomes and buses.

We do NOT offer a shuttle service from Twizel or Tekapo so you will need to organise your own transport.

During the Summer season, we may offer a shuttle service from Mt Cook Village but you will need to speak to our reception directly to organise in advance. This option is very limited and subject to availability, so we strongly advise that you organise your own means of transportation to avoid any issues.